1. Who we are and what these terms cover

These App Terms & Conditions (the “Terms”) are an agreement between you and SIA FitClients, registration number 40203729651, Beberbeku Street 46, Riga, LV-1029, Latvia (“FitClients,” “we,” or “us”). They govern your use of the FitClients mobile application (the “App”) – the app used by people who train with a coach on the FitClients platform.

By creating an account or using the App, you accept these Terms. If you do not agree with them, do not use the App. Coaches and coaching businesses use the FitClients platform under a separate agreement; these Terms cover the App only.

Questions about these Terms can be sent to developer@fitclients.com.

2. Your coach and FitClients – who does what

We provide the software: your account, the dashboards and logging tools, messaging, and the infrastructure that connects you with your coach. Your coach – the trainer or coaching business your account is connected to – provides the coaching: the programs, plans, targets, feedback, and advice you receive through the App.

Coaches are independent professionals. We do not employ, supervise, or certify them, we do not review or approve the plans they assign, and we are not a party to any agreement between you and your coach. Services, commitments, or payments arranged between you and your coach outside the App are solely between the two of you.

If you have a concern about your coaching, raise it with your coach. We can help with anything on the software side, but we cannot resolve disputes about coaching services.

3. Eligibility and your account

You must be at least 16 years old to use the App. You connect with your coach through an invitation or a link the coach provides.

When you create an account, give accurate information and keep it up to date. Keep your login credentials confidential – you are responsible for activity that happens under your account, and you should tell us right away at developer@fitclients.com if you suspect someone else has accessed it. We may decline, suspend, or close accounts where reasonably necessary to protect the App and its users, as described in Section 12.

4. Health and safety

The App is a fitness tool. It is not a medical device, and nothing in it – programs, nutrition targets, calorie estimates, habit plans, or AI-generated estimates – is medical advice. Estimates can be inaccurate or unsuitable for your individual circumstances.

Before starting or changing a training or nutrition program, consult a physician. This matters most if you are pregnant, have a medical condition or an injury, take medication, or have a history of disordered eating. Stop exercising and seek medical help if you experience pain, dizziness, chest discomfort, or shortness of breath.

You decide whether and how to follow the plans in the App, and you train at your own risk to the extent such an agreement is valid under applicable law. The App and the chat with your coach are not monitored in real time and must never be used in an emergency – in an emergency, call your local emergency number.

5. Subscriptions, billing, and cancellation

Some App features require a paid subscription. Depending on how your coach works, access may be included in the services you have arranged with your coach, or purchased by you directly in the App.

Purchases made in the App are processed by Apple (App Store) or Google (Google Play). We never receive your card details. The following applies to subscriptions bought in the App:

• Automatic renewal. Subscriptions renew for the same period unless you cancel at least 24 hours before the current period ends. You can manage and cancel subscriptions in your Apple ID or Google Play account settings. Deleting the App, or deleting your FitClients account, does not by itself cancel a subscription.
• Trials. Where a free trial is offered, it converts into a paid subscription unless you cancel before the trial ends.
• Price changes. If a subscription price changes, you will be informed in advance through the store’s mechanisms, and the new price applies from the next billing period. If you do not agree, cancel before the renewal.
• Refunds. Refund requests for purchases made through the App Store or Google Play are handled by Apple or Google under their refund policies.
• Right of withdrawal. If you are a consumer in the EU, you have a statutory 14-day right of withdrawal for digital services. The store checkout may ask you to consent to immediate performance and acknowledge that the withdrawal right is lost for that purchase, as permitted by law. Your other statutory rights are not affected.

6. Your content

You keep ownership of everything you add to the App – workout and nutrition logs, progress photos, food photos, messages, and voice recordings (“Your Content”).

So that the App can work, you grant SIA FitClients a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, and display Your Content for the purposes of operating and improving the App, showing it to the coach you are connected to, and as described in our Privacy Policy. This license ends when you delete the content or your account, subject to the retention periods set out in the Privacy Policy.

You are responsible for Your Content. Only upload material you have the right to share – for example, do not upload photos of other people without their permission – and make sure it complies with Section 8.

7. Coach content and our intellectual property

The programs, exercise videos, nutrition plans, and other materials your coach assigns to you (“Coach Content”) belong to your coach or the coach’s licensors. The App itself – its software, design, exercise library, logos, and the FitClients name – belongs to SIA FitClients or its licensors.

We grant you a personal, non-exclusive, non-transferable, revocable license to use the App and to access Coach Content for your own training. You may not copy, sell, publish, or redistribute the App or Coach Content outside the App, except where applicable law allows.

If you believe content in the App infringes your rights, write to developer@fitclients.com with details and we will look into it.

8. Acceptable use

Use the App lawfully and in line with these Terms. In particular, you may not:

• harass, threaten, or abuse anyone, including your coach, in chat or anywhere else in the App;
• upload content that is unlawful, or that infringes someone else’s rights;
• access or attempt to access other users’ accounts or data;
• interfere with, disrupt, or probe the App or its infrastructure, or introduce malware;
• reverse engineer, decompile, or extract the App’s source code, except to the extent applicable law permits it despite this restriction;
• access the App with bots or scrapers, or collect data from it in an automated way;
• misrepresent who you are; or
• use the App for commercial purposes other than your own training – coaches use FitClients under the separate coach agreement.

We may remove content and suspend or close accounts that break these rules, as described in Section 12.

9. Third-party services and connected apps

Parts of the App rely on third-party services: signing in with Google or Apple, purchases through the App Store or Google Play, and the optional connections to Apple Health and Android Health Connect. Each of these is governed by its provider’s own terms and privacy policy, and we are not responsible for those services.

Connecting Apple Health or Health Connect is optional, and you can revoke access in your device settings at any time. The Privacy Policy describes what data these connections involve.

10. Privacy

How we handle personal data – including the health and fitness data at the heart of the App – is described in our Privacy Policy. One point is worth repeating here: the App exists so that your coach can see and work with the data you record. If that is not what you want, do not use the App.

11. Availability, changes, and updates

We work to keep the App available, secure, and improving, but we do not promise uninterrupted or error-free operation. Features may be added, changed, or withdrawn over time, updates may be required for continued use, and older operating system versions may lose support.

If you are a consumer in the EU and a change to a paid digital service negatively affects your access to or use of it in more than a minor way, we will inform you in advance as required by law, and you may have the right to terminate the contract.

12. Ending your use of the app

By you. You can stop using the App at any time and delete your account in the App under Settings → Delete Account, or through our account deletion page. Deletion is permanent; the Privacy Policy explains what is removed and when. Remember to cancel any store subscription separately (Section 5).

Your coach connection. Your access to Coach Content depends on being connected to a coach with an active FitClients subscription. If your coach removes you from their roster or stops using FitClients, the related content and features may stop being available to you.

By us. We may suspend or close your account immediately if you seriously breach these Terms, use the App unlawfully, or put the App or its users at risk. In other cases we will give you reasonable advance notice. If we close your account without you being at fault, we will refund any amounts you paid us directly for unused subscription time; purchases made through Apple or Google are handled under the store’s policies.

Provisions that by their nature should survive – for example Sections 6, 7, 13, 14, and 17 – continue to apply after your account is closed.

13. Warranties and your statutory rights

We provide the App with reasonable skill and care. To the extent permitted by law, we make no other promises about the App beyond what these Terms state.

If you are a consumer in the EU, you have statutory rights when digital content or digital services do not conform to the contract – including the right to have the App brought into conformity and, in certain cases, to a price reduction or termination. Nothing in these Terms limits those rights, or any other rights that cannot be limited by agreement.

14. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for intent or gross negligence, or for anything else that cannot be excluded or limited under applicable law, including your rights as a consumer.

Subject to that, we are not liable for:

• the services, advice, plans, or conduct of your coach, or for the results of your training and nutrition decisions;
• losses that were not reasonably foreseeable when you accepted these Terms;
• problems caused by your device, your network connection, third-party services, or events beyond our reasonable control.

Where liability is not excluded, our total liability to you for events in any 12-month period is limited to the greater of the amounts paid for your use of the App in that period (whether paid to us or through Apple or Google) or EUR 50.

15. Additional terms for Apple and Google

If you downloaded the App from the Apple App Store, the following applies in addition. These Terms are an agreement between you and SIA FitClients only – not with Apple – and Apple is not responsible for the App or its content. Apple has no obligation to provide maintenance or support for the App. If the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price of the App, if any; beyond that, Apple has no warranty obligation for the App. Apple is not responsible for addressing claims relating to the App, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, consumer protection claims, or claims that the App infringes third-party intellectual property rights. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as supporting terrorism, and that you are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must also comply with the Apple Media Services Terms and Conditions.

If you downloaded the App from Google Play, your use of the App must also comply with the Google Play Terms of Service. For purchases made through Google Play, the store’s terms prevail over these Terms in case of conflict about that purchase.

16. Changes to these terms

We may update these Terms to reflect changes in the App, our practices, or the law. The current version, with its “Last updated” date, is always published on this page. If a change materially affects your rights, we will give you reasonable advance notice in the App or by email. If you continue using the App after a change takes effect, the updated Terms apply to you; if you do not agree with a change, stop using the App and delete your account.

17. Governing law, disputes, and contact

These Terms are governed by the laws of the Republic of Latvia. If you are a consumer, you also benefit from the mandatory consumer protection provisions of the country where you live, and you may bring claims before the courts of that country.

If something goes wrong, contact us first at developer@fitclients.com – most issues can be resolved directly. Consumers in Latvia may also contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, ptac.gov.lv); consumers elsewhere in the EU can turn to their national consumer authority or the European Consumer Centres Network.

If any provision of these Terms is found invalid, the remaining provisions stay in effect. If we do not enforce a provision, that is not a waiver of it. You may not transfer these Terms to anyone else without our consent; we may transfer them as part of a business transfer, provided your rights under them are preserved. These Terms are the entire agreement between you and us about the App.

SIA FitClients, Beberbeku Street 46, Riga, LV-1029, Latvia · Reg. No. 40203729651 · developer@fitclients.com